imraz

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imraz
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Support Team

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  • Refund initiated!
    in Refund Comment by imraz September 2019
  • Hi, @floedefax Sorry for about your requirements are not matched with our InnoFit Plus. We are going to refund you but before could we know about what the feature does InnoFit Plus is missing or if there any part/section needs to do improvement in y…
    in Refund Comment by imraz September 2019
  • Hi, @floedefax Apologies for the inconvenience! Maybe you get confused because InnoFit Plus is a plugin. It's a advanced plugin that enhance premium features to the InnoFit theme.  All you need to do for the installtion, just install InnoFit Plus pl…
    in Refund Comment by imraz September 2019
  • On clicking the menu icon it works fine, however if you click to other than the search icon of the menu, then the menu would be close. Screenshot
  • Instead of the previous one you can try this one: @media only screen and (max-width: 1100px) and (min-width: 100px){.header-widget-info .col-xs-4 {    width: 100%;}.header-widget-info.sp-schemes .widget {    margin-right: 0 !important;}} Thanks
  • @statstuff Please never post comment to the other's open thread, it creates complexity to handle the support. However, its working fine at our end, but you can try to check after disabling the plugins one by one, with also cleared browser's cache me…
    in Adding fonts Comment by imraz April 2019
  • Glad to help you!You can rate us with your kind review if you like our Theme or Support.Thanks for contacting us 
  • Hi, @joe007 Like the previous, try THIS custom JS and let me know! Thanks
  • Wide or Boxed Layout is fixed via email!
  • PRO theme is for a LIFETIME. However, our premium support & updates of theme remain valid for 1-year. Only to continue receiving our theme's support and updates you need to renew our theme subscription package after 1-year. But your purchased PR…
  • Hi, @ludde19 Maybe you have not enable the custom typography option. It needs to be enabled to see the effects. Screenshot Let me know if any confusion! Thanks
    in Adding fonts Comment by imraz April 2019
  • Glad to help you!You can rate us with your kind review if you like our Theme or Support.Thanks for contacting us 
  • Hi, @silsof You can try with the below custom CSS to paste in the customize's Additional CSS box: @media screen and (max-width: 600px) {  .owl-stage-outer{   height: 300px !important; } .owl-item .item {     height: 300px !important;   background-si…
  • Hi, @andreasguenthet We have checked and the slider you are using is of the plugin's shortcode. It's not the theme's slider. You can add heading h1 and h2 only if the settings been given to that plugin. You can search for more about given settings f…
  • Hi, @andreasguenthet You have added the additional code from the WordPress. We have check and it working fine. It works in the same way the code you have added. It doesn't seem to have to click twice on the hamburger button. Thanks
  • Hi, @maiten You need to use the og tag plugins to show specific image for the link you shared on the social media site. Otherwise, randomly social site decide to choose one of the image for the shared link. You overcome by using og tag plugin. You c…
  • Glad to help you!You can rate us with your kind review if you like our Theme or Support.Thanks for contacting us 
  • Hi, @faizsizsistemler We have a little bit of confusion about your query can you please elaborate it more or better can use screenshot to explain. Thanks
    in slider Comment by imraz April 2019
  • Hi, @andreasguenthet Install the code snippet plugin and add the custom code in it from https://pastebin.com/raw/N4hvzw5E To reorder the project order, you can do via using Post Types Order plugin. Let me know did it work! Thanks
  • Hi, @andreasguenthet Sorry for the late reply! Yes now the slider works fine. And also the theme layout feature also. Soon going to release the fix of this also. However, the preferred height and width of the image slider is 2500*1000 px. You can ch…
  • Hi, To upgrade the PRO theme you can refer the link to download the latest package and the installation steps: HERE Thanks
  • Hi, I hope this issue you have noticed just after the theme installation. Maybe that occurs after installing certain plugin or may do after some modification. Try to check after deactivating your installed plugins one by one and check again. Let me …
  • Hi Please always post us your query in the English language. Soon we are going to release an updated version of this fix. Currently to overcome this issue please paste the custom CSS in the customizes Additional CSS box from https://pastebin.com/raw…
  • Hi, @nbentsendk If you have not installed child theme of SpicePress theme then you can download child theme from below attachment to install. In the child theme their is a file with customized code i.e. index-slider.php. You can delete this file fro…
  • Hi, @joe007 Can you please share us screenshot to show how does it looks currently and what do you want? Thanks
  • Hi, @nbentsendk For slider, in the customizer settings you can change the animation speed.  Have you checked our help article LINK for the same? Thanks
  • I can't debug why this happening at your end. Can you please share you admin details so I that I can take a closer look to it.
  • Hi, @andreasguenthet It's finely working at our end. Can you please check after reordering the second slide to last from slider settings? Let me know then if it slides even after second slide. Thanks
  • Hi, @andreasguenthet Thanks for contacting us! Never bundled up the multiple queries in a single thread. For slider, its working fine at our end. Try to check after disabling your active plugins one by one with the cleared browser cache memory. Let …
  • Please always post us query in English. This is duplicate ticket of: HERE. This issue is coz of your server cache memory. Contact server administrator to delete the server cache and also keep disable cache generate feature till not your site complet…
  • Hi, @alebuti Thanks for contacting us! For that you can use any suitable cache plugin. Just refer to this LINK Thanks
  • Can you please share your site admin details at my email address ( er.imrajkhan@gmail.com ) so that I can take a close look & can debug it.
  • Please try again after deactivating the plugins and clearing browser's cache memory.
  • Background image would work for the box layout. Currently your layout is "wide". To change layout to "box" and set the background image refer this screenshot: http://prntscr.com/negl86 Second, for your post coming without "read more" button coz of n…
  • Hi, @faizsizsistem on Thanks for contacting us! Maybe you doing something wrong. Recheck all inputted fields and make sure about the YouTube URL format, it should be like THIS Please follow our help article for slider setup:https://helpdoc.spicethe…
  • Hi, @lahnit It's strange. Can you please share your site login details on my email address er.imrajkhan@gmail.com so that I can debug this issue. Thanks
  • Hi, @weiwell Thanks for contacting us! We have provided widgets areas for header, footer and sidebar. You can remove widgets from that areas and can place you own widgets. Try to remove all widgets and replace your own required widgets. Refer this s…
  • Hi, @lahnit Thanks for contacting us! Yes keep your plugins disabled/deactivated and delete all your browser's cache memory. Then after try again and let me know. Thanks
  • Glad to help you!You can rate us with your kind review if you like our Theme or Support.Thanks for contacting us 
  • Glad to help you!You can rate us with your kind review if you like our Theme or Support.Thanks for contacting us 
  • Replied at:https://support.spicethemes.com/index.php?p=/discussion/508/how-to-have-link-in-blue-and-keeping-the-button-ok#latest
  • Glad to help you! You can rate us with your kind review if you like our Theme: Here Thanks
  • Hi,  Please add up one more custom CSS for the same: /*button hover text color*/.btn-small.btn-default:hover{ color: #333333;}/*button hover text color*/ Thanks
  • Hi, @henningmarquardt Maybe it seems to you but the theme does not have any such to do with logo view at the mobile end. Your logo image has some font characters that may seem different at mobile in close view. Also, check if a mobile browser is not…
  • Hi, @lahnit Thanks for contacting us! We restricted the width up to 210px however you can crop height more than 53px. This because to maintain the header layout. However we would not recommend but you can enable the logo crop more than preferred wid…
  • Hi, @brunosbille Thanks for contacting us! Try to set button text color by the below custom CSS in the Additional CSS box: /*homepage section button*/.btn-small.btn-default{ color: #ffffff;}/*homepage section button*/ Let me know did it work! Thanks
  • Hi, @eliteservice Sorry of the wrong shared link, the link was:https://helpdoc.spicethemes.com/spicepress/how-to-upgrade-from-lite-free-to-pro-version/ Please follow to download & installation of the theme. Let me know if any confusion! Thanks
  • Hi, @eliteservice Thanks for purchasing our theme! Just follow our Help tutorial LINK to download the premium package and for the installation steps. To configure the theme you can also refer our Help Documents: HERE Let me know if further needed a…
  • Hi, @danyal-pipelines Thanks for contacting us! For logo please prefer to upload the standard image i.e. 150 * 100 Please refer our help tutorial to know related to logo HERE. You even can rearrange the logo and menu, for that refer to this link Her…
    in Logo size Comment by imraz April 2019
  • Hi, @mrssammartino Yes, you can use Smart Slider 3 slider. Disable your theme's slider and at SpicePress PRO hooks ( Appearance=>SpicePress PRO hooks ) place your Smart Slider 3  slider shortcode. You can show your Smart Slider 3 slider before/a…